For all of the orders placed online , we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 14 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fee for returns at this moment.
Please note that all accessories, and items marked ‘SALE’ and ‘FLASH SALE’ are non-returnable. We do not accept returns if there is visible stain, marks, smears, tears or any damage of the returned item(s).
To initiate a return, Please please email us at firstname.lastname@example.org
How do I return?
- Please email us at email@example.com with your order number, item name and the reason for return.
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service to anyone. If you notice any quality issues with your order, please email us at firstname.lastname@example.org